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Job title

Technical Support Engineer – (Tier 2)

Created

Sep 21, 2018, 09:16

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Description

EverCompliant is looking for an experienced Tier 2 Support Engineer to join our amazing team, providing support for EverCompliant’s customers. This position involves challenging technical work and opportunities for learning and development.EverCompliant is a leading provider of Cyber Risk Intelligence and Transaction Laundering Detection and Prevention. Our focus is to detect and prevent transaction and money launderers, hidden transaction tunnels and merchant fraud from entering the e-commerce ecosystem. Our innovative cyber intelligence proprietary technologies allow our clients to manage their merchant risk. By gathering extensive risk management information, our customers can reach a conclusive business decision regarding each of their merchants.If you’re a problem-solver at heart, a self-starter, and a team player with excellent English – We want to hear from you!Tier 2 Support Engineer Job description:- Assume responsibility for the EverCompliant’s customers, accountable for maintenance and assisting all technical and product-related queries- Responsible for customer interactions/communications, while being the support liaison between customer, Product Management, R&D, and Business units- Assist troubleshooting & resolving complex technical problems- Act as a high-level escalation point for R&D engineersTechnical Skills requirements- Web technologies knowledge such as HTML, CSS- Database and SQL scripts experience- JavaScript and jQuery knowledge- REST/Jason APISoft Skills requirements- Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely and accurate resolution- Excellent written and verbal communication skills in English at a mother tongue level- Ability to coordinate and communicate effectively with teammates, managers and clients to maintain high service levels in a demanding environment- Ability to self-manage and take initiative- Customer-facing skills- Estimated 25% travel

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