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Job title

Help Desk Representative(1148015)

Created

Aug 23, 2018, 08:26

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Description

Your Career Choice at Payoneer ///Help Desk Representative, Hong Kong//Build Your Career | Have Fun | Make a Difference//Payoneer is looking for a highly-talented Helpdesk Representative /based in Hong Kong./If you’re the kind of person that loves to get things done, collaborate with colleagues all over the world and is interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Payoneer!/u>What’s the job?/u>//Responds to internal customer calls and requests promptly/Resolve customers’ computer problems in person, over the phone, or via any other medium/Manage the wireless network and configure policies/Install and configure network equipment (firewalls, switches, servers and etc.) /Troubleshoot network and server issues./Manage the office 365 environment/Follow and enforce IT, Security and acceptable use parties/Provide training to customers in the use of system and applications when needed/Logs all support activities in Service Desk software/Manage and maintain VMware environment/Follow company’s policies and procedures/Participate in IT projects for network changes and introduction of new services/Provide weekly reports to direct manager//u>Have you accomplished this kind of qualification? /u>//Associate degree in computer related field or equivalent in experience/2-3 years of experience//Client system Microsoft certification/Commitment to excellence in and the ability to work in a team environment//Excellent customer service skills/Ability to work under pressure/Must be able to work outside normal business hours in order to perform diagnosis and/or implementation of product releases or changes, so that normal workflow is not interrupted./Fluent in English communication in verbal and written ///u>Must Have Skills/u>//VMWare/Networking experience (checkpoint firewall and HP switches is a plus)/Windows 7 & 10/Office 365 environment/Windows Server experience/VDI/Cisco WebEx/Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)//u>Not a must but a great advantage/u>/  / /Fluent Pilipino and/or Cantonese will be a plus///u>Check us out!/u>//Ever wondered whether that perfect combination em>really/em> exists? You know, the job we always dream where we develop professionally and enjoy a fun workplace surrounded by passionate people, at a company that is really changing the world?/Payoneer empowers entrepreneurs and businesses anywhere in the world – from Cairo to California, Buenos Aires to Bangalore and Tel Aviv to Tokyo – to expand beyond their borders and grow successful, sustainable businesses. With millions of customers in over 200 countries worldwide, Payoneer /connects anyone, regardless of their location or socio-economic background, with opportunities to trade globally./This is what we value :) //A humble, caring professional who puts your customers and colleagues first/Super focused on getting things done, finding a way when others only see the challenges/A passionate person who wants to get wholeheartedly behind the mission/Someone who strives for excellence, always searching for a way to be better/A team player who understands that collaboration is the key to success//

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