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Job title

Customer Success Manager (1230201)

Created

Aug 23, 2018, 08:26

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Description

As a global, multi-national company, we would like to ask that you please submit your resume in English./ //Your Career Choice at Payoneer//Customer Success Manager - Kiev//Build Your Career | Have Fun | Make a Difference//If you’re the kind of person that loves to get things done, collaborate with colleagues all over the world and is interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Payoneer!/Are you customer focused, analytical, strategic and yet execution focused? Are you passionate about bringing in transformation in your customers business? Do you have the leadership traits to be an entrepreneur with a strong work ethic? Is this you?/We are looking for/ a highly-talented Customer Success Manager in Kiev/. The incumbent will be tasked to enable millions of SMBs and professional businesses in Ukraine to get paid globally with Payoneer’s fast, flexible, secure and low cost solutions. Your responsibilities will include increasing business adoption and market penetration for Payoneer product and services. Working in a dynamic environment you will be responsible for establishing and developing relationships with the company’s most active users, industry influencers, and early adopters and leverage this to increase business with the customer./The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. Candidate should possess account management background that enables him or her to drive engagement with respective stakeholders./What’s the job?//Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs./Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell./Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects./Review and propose process improvement that drive client and market penetration./Build business success stories and case studies./Maintaining all information of customer activity within CRM platform./Maintain and exceed country targets in areas of # of clients from our direct business./Drive events, below the line activities and represent Payoneer in industry forums to drive awareness./Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team./Develop long-term strategic relationships with key stakeholders./Draft various business reports.//Have you accomplished this kind of qualification?//A Bachelor's degree, preferably in business or communications/Fluent in English, Ukrainian and Russian/+3 years/ of account management, business development or other relevant experience/Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact/Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth/Strong written and verbal communication skills/Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills/Track record of meeting and exceeding business established goals/Ability to make decisions in a changing environment, anticipate future needs and drive results./High level of organization and focus and ability to work under pressure//Not a must but a great advantage/  / /Experience on E-Commerce/Experience using salesforce.com or a similar CRM system/Experience in the Payments and Banking industry/Experience with direct sales for small businesses engaged in cross border trade/Experience with digital marketing, affiliate marketing, social media/Experience with data analytics & BI tools/Experience in working and collaborating with remote teams to get things done//u>Check us out!/u>//Ever wondered whether that perfect combination em>really/em> exists? You know, the job we always dream where we develop professionally and enjoy a fun workplace surrounded by passionate people, at a company that is really changing the world?/Payoneer empowers entrepreneurs and businesses anywhere in the world – from Cairo to California, Buenos Aires to Bangalore and Tel Aviv to Tokyo – to expand beyond their borders and grow successful, sustainable businesses. With millions of customers in over 200 countries worldwide, Payoneer connects anyone, regardless of their location or socio-economic background, with opportunities to trade globally./This is what we value :)//A humble, caring professional who puts your customers and colleagues first/Always striving for excellence in everything you do/Super focused on getting things done, finding a way when others only see the challenges/A passionate person who wants to get wholeheartedly behind the mission/Someone who strives for excellence, always searching for a way to be better/A team player who understands that collaboration is the key to success// /

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