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Customer Care during a Crisis - George Leith, Chief Customer Officer, EVP of Sales, Vendasta

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From

Thu, Apr 02 2020, 5:00 PM

To

Thu, Apr 02 2020, 5:45 PM

Location

CENTRAL EUROPEAN TIME

Description

During a crisis, many businesses are hurting and focusing on their processes and their finances but listening to the employees that are on the front line is critical.


George Leith, Chief Customer Officer, EVP of Sales at Vendasta talks us through what you need to do to keep salespeople and customer service employees motivated and what skills they can employ in a time of crisis.

 

  • How do you motivate sales in times of crisis?
  • What kind of sales skills do they need?
  • How do they deal with customers that are scared?
  • Is retraining needed? If so how can you re-train
  • What happens after, will these times change sales approaches?
  • What do you need to do as a manager?


Watch the webinar here : https://attendee.gotowebinar.com/recording/3170842406899544331



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Speakers

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Vendasta / Chief Customer Officer, EVP of Sales

Moderators

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SIINDA / Management and EU Affairs
Stephanie has B.A in Political Science from the Institute of Political Science of Grenoble and a Master in European Affairs from University of Paris. She has worked in the European Parliament at the Secretariat service of the EPP and was rewarded the Francois Fontaine prize for her work on the EU opening to the Visegrad countrie...

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Organizers

55 Gotthardstrasse, Thalwil, Zürich, 8800, Switzerland
info@siinda.com
www.siinda.com
We are the Digital Marketing & Local Search Association, the leading European based non-profit association bringing together companies in the search (digital, mobile, print, vertical directories and platforms), information, and telecommunication sectors as well as businesses providing “on demand” services.

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